Leadership Excellence
Operating Model Design
Every business and organization has an operating model that dictates how work is acquired, assigned, produced and completed. Yet too often that framework is the product of “the way we’ve always done it” instead of one that’s purposely designed to do it best.
GeoStrategy’s approach to transforming a “working” operating model to an “excelling” one retains and refines existing best practices and designs new ones aligned with your group’s values, beliefs, and culture. Our expert consultants have led organizations like yours through significant change, and recognize that the transformation must allow for business to continue unimpeded while the process is underway. So we design a rapid but realistic schedule that keeps the “cash register” ringing, while crafting critical improvements.
Asking The Right Questions.
To begin, GeoStrategy diagnoses the state of your business, maps the future operating model design, and performs a detailed gap analysis. Typically, we follow a hierarchy that may include asking and probing:
- What are the high-level processes and how do they work?
- How do internal and external functions interact when executing core processes?
- How should the organization be structured in order to execute processes and optimize its interactions?
- Based on the organizational construct, what job roles and skills are required to execute the processes?
- How do we measure success? What measures and metrics do we need to track?
- What governance structures are required to make cross-organizational decisions and provide dispute arbitration?
Delivering The Right Solutions
Once all stakeholders have agreed on a new operating model, GeoStrategy helps you implement the new structure. After developing several alternatives and exploring the relative strengths and appropriateness of each with your senior leaders, we help define and refine areas of operational oversight:
- Processes
- Jobs, Skills, and Organization
- Information Technology
- Management Systems
- Internal and External Communication
For every engagement, we follow key principles that ensure the new operating model is scalable, flexible, sustainable, and agile.